If you have any questions about returning your products, please contact us!
- Before you place an order, you need to confirm the color, size and style we offered, and if you want to return your items because that is not the quality problems, return shipping fee should be paid by yourself.
- Refund can be processed in case of return or order cancellation. For your convenience, we offer different refund options for you to choose from basing on your payment method at the time of purchase.
- If you would like to exchange for other style or request , please inform us the tracking number after the items be shipped back. Once we receive the items, we will ship the new item you reorder or refund your payment.
We appreciate your understanding.No return or exchange under these situations:
- We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
- We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
- We do not accept items that are unauthorized, packaged incorrectly, or improperly insured.
Can I cancel my orders?
If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it. Thanks for your understanding.
For which reasons can I return an item?
If it is the quality problem or mistaken version, please take photos of the item and send the pictures to us. We will take full responsibility for the quality problem item.
How do I return an item?
Before returning your items, you must contact us for our shipping address. And all items must be with original status: unworn, unwashed, and with all tags attached.
How soon will I receive my refund?
That depends payment methods and refund methods, Generally speaking,within 5-15 working days.
Do you refund the delivery charge?
If your item meet our return requirements.We’ll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 15 working days for any countries.Please note: we are not responsible for packages lost in transit.